OCworkbench have interviewed Ms. Chen from Gigabyte about various issues:
Users are complaining that the support team is not responsive to questions raised by users. Does Gigabyte have a solution to it?
We are constantly trying to improve our service quality in the hope of achieving customer satisfaction. Now the internal operation is as follows: We make it a rule that every question e-mailed to Gigabyte website will be responded within a week. Sometimes, if the question is complicated and needs further verification, it will be forwarded to the engineers and might take longer time. In this case, the technical support is asked to send out an notice reporting the status and inform that the question is taken care of. We will continuously make sure we provide good service. We also welcome our customers' suggestions to make our service better.